Contact Santa Ana Plumbing Co

Reaching Santa Ana Plumbing Co is straightforward: pick up the phone inside the weekday window shown at the top, or email the address printed there. Which one you choose depends on the job. Below: which channel fits which job, what to gather beforehand and what comes after. For an overview of the whole service, begin at the home page, and the about page gives the background.

When should I call and when should I write?

Call for anything that is getting worse by the hour, such as a leak you cannot stop, a toilet that overflows, or no hot water for a family. Write when the job can wait, when you want to attach photos, or when you are collecting details for a landlord, association or insurer. Our phone line runs 9am to 5pm, Monday to Friday.

Two emergencies need other numbers. Gas odor comes first: walk outside, then ring 1-800-427-2200 (SoCalGas) from the street, and 911 where people are at risk. Water reaching outlets or appliances is the other one: stay away from them, and close the main valve only if reaching it is safe.

Because we come to you, there is no counter to visit. Once we have the details, a local plumber travels to the property, so there is no need to bring anything to us.

What information makes a first message useful?

Short and specific beats long. Give the street address and the city, what you can see or hear, when it started, and when you want someone to visit. A phone picture of the fixture, the heater's rating plate or the stained ceiling saves several questions.

Helpful extras, if you have them:

• Where the main water shutoff is, and whether you have tried it.
• The age of the house, or at least the decade, since pipe materials differ by era.
• Whether a gas appliance is involved, and whether the unit is a tank or tankless heater.
• For condos and apartments, whether a manager or association must approve work.
• Whether the property is rented, and who the owner is.

Leave out anything a quote does not need, such as card numbers or passwords.

What happens after I send a message?

We read it during office hours and set up a visit. No reply time is promised, since it depends on the day and on who is free in your area. If you need an answer that day, ring instead of writing.

If a message arrives outside hours, it waits until the next weekday. With water coming through a ceiling and nobody answering, close the main valve and ring again at the next opening; for gas, use the emergency numbers above.

You will not be asked to agree to anything on the first contact. Nothing is passed on until the consent box on the quote form is ticked, and deletion is available whenever you ask. The privacy page explains it in full.

Which places can the service reach?

The service covers Santa Ana and central Orange County. The areas page, Santa Ana and nearby cities, lists each city with its own page on housing, water and permits. Newer tracts in Irvine and older bungalows in Floral Park have different plumbing, and the plumber who visits knows the difference.

If your address is outside those cities, send it anyway. Coverage depends on which plumbers work your street, and we would rather tell you straight than guess.

How do I move from enquiry to a written price?

Three steps. First, a plumber visits your address and looks at the problem. Second, a written quote arrives listing the work, the parts and any permit fee. Third, the call is yours: if you proceed, you settle dates with the plumbing business behind the quote.

The quickest way to start is the quote form, which collects the address, the symptom and the consent in one go. The page on what happens next shows the same steps in more detail.

Figures printed on this site are rough guides from published sources. The quote that reaches you carries the actual price, and holding it up against a second bid is fine. If you would rather talk first, phone during hours and describe the job.